TERMS

& CONDITIONS

1. Fares

Fares are in Australian dollars, include GST (Goods and Services Tax) and are subject to change without notice.

2. Children

  • Children aged 4 years and up to 7 years receive 20% discount off Adult fare unless otherwise stated.
  • Adult fares apply to persons 7 years and over.
  • Infants travelling on a Public Day Tour aged between 0-3 will be given an allocated seat and be seated in a Child Restraint Seat subject to availability. Child Restraint Seats will be available for hire or the customer may supply their own.
  • Children aged 4-7 travelling on a Public Day Tour must be seated in an allocated seat and wear a seat belt. Booster Seats are available as an option for hire or the customer may supply their own. Children aged 4-7 must not travel in the first two rows of the coach on a Public Day Tour

 

3. Pick Ups – ACMI

Pick up and drop off point https://goo.gl/maps/g9cqJpxdNoWxVtcQA
Please wait 15 minutes prior to pick up time.
Pick up times may vary depending on traffic.
If you are a private tour you can enquire different pickups may be arranged.

 

4. Surcharges

Surcharge applies for credit card payments (2.5%)
Private Touring in Melbourne incur a surcharge for public holidays and will be advised at time of booking.

 

5. Cancellation Policy

5.1 CANCELLATIONS:

  • 4 weeks in advance – 100% refund or travel voucher can be given.
  • Between 3 weeks to 2 weeks 50% refundable.
  • If you cancel 1 week to 1 week in advance 30% refundable.
  • If cancelled 72 hours before departure no refund will be given.

 

5.2 CHANGES: If you request a booking change 4 weeks in advance, the cost of the rate will not change.

  • If you request a booking change 3 weeks in advance, you will be charged an extra 10% of the total fee paid.
  • If you request a booking change 2 weeks in advance, you will be charged an extra 30% of the total fee paid.
  • If you request a booking change 1 week in advance, you will be charged an extra 50% of the total fee paid.
  • If your change request is made due to calamity or illness, a certificate must be presented to validate the information.

 

6. General

  • Goods and services come with certain guarantees that cannot be excluded under the Australian Consumer Law. These terms and conditions are subject to those guarantees.
  • A reference to “client” means the person making the booking.
  • Itineraries, prices and days of operation are subject to change or withdrawal without notice. A fuel levy may apply when world oil prices exceed the allowance in the fare.
  • State and territory laws require all passengers to wear seat belts in seat belt equipped vehicles. Veta travel employees are not responsible for monitoring this requirement.
  • Parents, guardians or the client are required to ensure all children wear seat belts in seat belt equipped vehicles.
  • Veta travel is not responsible for the provision, installation and securing of children and child booster seats, capsules and child restraints. Parents, guardians or the client are responsible to provide, install and secure all child restraint and booster seats.
  • Veta travel drivers are not responsible for the behaviour and safety of children when not accompanied by a parent or guardian. Veta travel drivers are responsible for the safe operation of the vehicle as their primary focus.
  • Customers are responsible for their own physical safety at all venues and locations.
    Parents or Guardians are responsible for the safety of children at all venues and locations. Veta travel reserves the right to deny travel where a risk to customers, the public or staff is perceived.
  • All reservations are subject to availability.
  • Passengers must be able to ensure their own safety and enjoyment on the tour (including any stops and venues visited) and passengers with special needs must be accompanied by a carer or assistant where necessary.
  • No illicit drugs are to be consumed on any Veta Travel vehicle.
  • Smoking is not permitted on any Veta Travel vehicle.
  • Passengers must be able to ensure their own safety and enjoyment on the tour (including any stops and venues visited) and passengers with special needs must be accompanied by a carer or assistant where necessary.
  • No illicit drugs or alcohol are to be consumed on any Veta Travel vehicle.
  • Smoking is not permitted on any Veta Travel vehicle.
  • Veta Travel reserves the right to eject any passengers behaving in an inappropriate, offensive, intoxicated or destructive manner from the vehicle or to stop the vehicle until the relevant behaviour ceases or the situation is otherwise resolved. This may include requesting that police or other relevant authorities attend.
  • Passengers and the person booking are responsible for any damage they directly or indirectly cause to the vehicle. Examples of damage include vandalism, food or beverage spillage and breakage of interior or exterior fittings.
  • To the extent permitted by law, Veta Travel is not responsible for any damage or soiling of luggage. Veta Travel will exercise due care and skill when loading and unloading luggage.
  • Veta Travel employees may request assistance in loading or unloading any luggage items.
  • Veta Travel is not responsible for any property left or thought to be left on a Veta Travel vehicle. Veta Travel will endeavour to search each vehicle at least daily for lost property and store it at the depot office for a minimum period of 48 hours. Veta Travel reserves the right to dispose of or destroy any lost property after this time.
  • Any lost property found must be collected from a Veta Travel depot within 48 hours.
  • Veta Travel is not a bailee in respect of any lost property left on Veta Travel vehicles and does not guarantee the security of any lost property.
  • Veta Travel recommends that all customers obtain an appropriate Travel Insurance policy.

 

7. Agency

  • Veta Travel directly supplies bus transportation services.
  • Veta Travel may also, acting as an agent or reseller for various third party suppliers of goods and services, engage relevant third party suppliers to supply you with other goods or services, for example, ski hire and lift tickets associated with snow tours (third party arrangements).
  • Any third party arrangements are collateral to the bus transportation services we directly provide you. Our obligation to you is to (and you expressly authorise us to) arrange relevant contracts between you and relevant third party goods and services providers, as may be relevant to the particular tour you have booked.
  • Veta Travel exercises due care and skill in choosing third party providers of goods and services but has no control over, and to the extent permitted by law, no liability for, the goods and services provided by relevant third parties.
  • All third party arrangements made on your behalf are subject to the terms and conditions of the relevant third party suppliers.

 

8. Indemnity/Limitation of liability

You agree to indemnify Veta Travel in relation to any loss or damage suffered by Gray Line Australia in respect of goods or services provided to you in respect of third party arrangements, including but not limited to, claims in relation to damaged equipment e.g., ski equipment.
To the extent permitted by law, Veta Travel shall not be liable for any injury, loss, accident or delay that may occur due to factors beyond our direct control or by reason of any act or omission of any third party.

 

9. Recreational services waiver

As part of your tour, you may engage in sporting activities or leisure-time pursuits or other activities that involve a significant degree of physical exertion or physical risk and are undertaken for the purposes of recreation, enjoyment or leisure (recreational services). This may include but is not limited to, skiing, snowboarding and snow sports.
To the extent permitted by law, Veta Travel, its employees, directors and agents are not liable to you, your dependents or legal representatives, for personal injury or death suffered by you due to the negligence, breach of contract or statute or statutory duty of Veta Travel, including but not limited to any liability for recreational services not being rendered with due care and skill or not being reasonably fit for any purpose you have made known, expressly or by implication, to Veta Travel or because Veta Travel failed to achieve any result reasonably expected by you, which you made known, expressly or by implication, to Veta Travel or for breach of any other consumer guarantee of the Australian Consumer Law (Vic) or of the Australian Consumer Law (Cth).
You acknowledge that recreational services and associated recreational activities are dangerous with many risks and hazards and as a consequence personal injury (including serious personal injury) and sometimes death can occur. You assume and accept all such risks and hereby waive the right to sue Veta Travel, its employees, directors and agents for any personal injury or death suffered by you in any way whatsoever caused by or arising from your use of such services or your participation in such activities.
Please see the below prescribed warning in relation to recreational services in Victoria you participate in, to the extent that they are held to be supplied by Veta Travel. By booking this tour you are confirming that you have read, understood and agree to these terms and conditions.}

 

10. WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012

Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you—are rendered with due care and skill; and are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and might reasonably be expected to achieve any result you have made known to the supplier. Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in clause 9 of this form.

NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier’s part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.

 

11. Force Majeure

If any fact, circumstance, matter or thing beyond the reasonable control of Veta Travel, prevents Veta Travel from performing in whole or in part its obligations:

Veta Travel is relieved of that obligation to the extent and for the period that it is unable to perform such obligation; and
Veta Travel will not be liable to the other party to this agreement for failure to perform such obligation to the extent and for the period of non-performance contemplated by this clause.

12. About us

Veta Travel is owned by the Happy People, Happy World. We operate in Melbourne and with our partners in Sydney.
Veta Travel is a Latino company, the first language is Spanish, we are open to receive all cultures and the tours are going to operate in English and Spanish.

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