FAQs
WHO IS
VETA TRAVEL?
We are a passionate and expert team in living and sharing EXPERIENCES around Melbourne. We give you the opportunity to live unforgettable experiences with a touch of Latin flavor. Veta travel takes you out of your comfrot zone and brings opportunities for you to see the world from different and new perspectives to collect memories that you would never have imagined before.
Main features:
– Small groups (up to 11 people)
– Different experiences every weekend
– THE BEST! We have tailor-made plans in private. Share only with your friends, celebrate birthdays, bachelor parties … whatever you want and have even more unforgettable experiences with everyone you love the most.
– ALL INCLUSIVE, transfer in our comfortable van, expert guide in experience, food, hydration, tickets, activities … Everything! Just worry about bringing the best energy to have a good time 😀
Why travel in a conventional way if you can do it with VETA TRAVEL?
Making payment
We accept all major credit cards; Visa, Mastercard, Union Pay, American Express & Diners Club. However when booking a Sydney or Adelaide tour we only accept Visa or Mastercard. When booking online payment is due at the time of booking and should be made by credit card.
Booking Confirmation
If booking online a confirmation email will automatically be sent to you once your booking is confirmed.
If booking by phone you will be given a booking reference number as confirmation of your booking. We can also send you an email with all of your confirmation details should you wish.
Credit Card
A 2.5% surcharge applies to American Express & Diners Club credit cards. There is no surcharge for Visa, Mastercard and Union Pay cards.
Pricing and Discounts
Children
Children aged 4 years and up to 7 years receive 20% discount off Adult fare unless otherwise stated.
Group Discounts
Available for groups of 10 people or more. Please enquire at time of booking.
Cancellation
Booking amendment
• A 100% cancellation fee applies for tours cancelled within 48 hours of departure when no notice is given. However, if notice of cancellation is given and the tour is re-booked there is no charge.
• For Snow tours a cancellation fee of 50% applies for a tour cancelled within 15-7 days of travel, However, if notice of cancellation is given and the tour is re-booked there is no charge. A fee of 80% applies within 7 days – 72 hours of travel. A fee of 100% applies within 72-24 hours.
• For all Sydney tours boat; a cancellation fee of 50% applies for a tour cancelled within 7 days and 72 hours of travel or when no notice is given. Within 24 hours of departure 100% cancellation fee applies. Cancellation fees imposed on Veta travel by our supplier will be passed on.
OUR
RECOMENDATIONS
Dietary Requirements
We endeavour to cater for specific dietary requirements where food is included as part of the tour. Please advise us of your requirements at the time of booking.
Terms & conditions
Itineraries, prices and days of operation are subject to change or withdrawal without notice. A fuel levy may apply when world oil prices exceed the allowance in the fare.
Insurance
We strongly recommend that you take out adequate travel insurance to cover your travel plans.
Departure points
• Pick up and drop off point https://goo.gl/maps/g9cqJpxdNoWxVtcQA
• ACMI at our central departure point then please arrive 15 minutes prior to the scheduled departure time for your tour
• Pick up times may vary depending on traffic.
• If you are a private tour you can enquire different pickups may be arranged.
What to bring
Depending on your tour choice will depend on what you should bring along with you. In general we recommend sensible walking footwear, water, camera and sunscreen.
View your tour itinerary on our Travel vouer for further tour specific suggestions. Always remembrer bring the best actitud to have the best experience.
Feedback
We love to hear and read feedback on every aspect of what we do; from our customer service to how you rate our chosen attractions included in our tExperiences.
We always like to hear how much you enjoyed travelling with us but are also keen to hear if things weren’t quite to your satisfaction and how we can improve.
You can get in touch with us via any of the following methods:
Leave direct Feedback and rate your experience
Reach out to us on social media using the icons at the bottom of this page